{"id":3233,"date":"2025-09-01T12:00:18","date_gmt":"2025-09-01T12:00:18","guid":{"rendered":"https:\/\/hub.octo360.agency\/?post_type=success_stories&#038;p=3233"},"modified":"2026-01-17T22:44:58","modified_gmt":"2026-01-17T22:44:58","slug":"fabricante-instalador-de-windows-50-empleados-ai-implantacion-para-atencion-al-cliente","status":"publish","type":"success_stories","link":"https:\/\/hub.octo360.agency\/es\/success_stories\/manufacturer-installer-of-windows-50-employees-ai-implementation-for-customer-service\/","title":{"rendered":"Fabricante e instalador de ventanas | +50 empleados | Implementaci\u00f3n de IA para el servicio de atenci\u00f3n al cliente"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"3233\" class=\"elementor elementor-3233\" data-elementor-post-type=\"success_stories\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c0d946d e-flex e-con-boxed e-con e-parent\" data-id=\"2c0d946d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da7f052 elementor-widget elementor-widget-text-editor\" data-id=\"da7f052\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Cliente:<\/strong> Termprotect (Fabricante - Ventanas y puertas de PVC)\u00a0<br \/><strong>Cargo:<\/strong> DIRECTOR GENERAL<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-919c161 elementor-widget elementor-widget-image\" data-id=\"919c161\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"939\" src=\"https:\/\/hub.octo360.agency\/wp-content\/uploads\/2025\/05\/Sucess-Stories-Image_From-Bottlenecks-to-Breakthroughs-scaled.webp\" class=\"attachment-full size-full wp-image-3166\" alt=\"Termprotect - Agencia CRM Hubspot\" srcset=\"https:\/\/hub.octo360.agency\/wp-content\/uploads\/2025\/05\/Sucess-Stories-Image_From-Bottlenecks-to-Breakthroughs-scaled.webp 1920w, https:\/\/hub.octo360.agency\/wp-content\/uploads\/2025\/05\/Sucess-Stories-Image_From-Bottlenecks-to-Breakthroughs-300x147.webp 300w, https:\/\/hub.octo360.agency\/wp-content\/uploads\/2025\/05\/Sucess-Stories-Image_From-Bottlenecks-to-Breakthroughs-1024x501.webp 1024w, https:\/\/hub.octo360.agency\/wp-content\/uploads\/2025\/05\/Sucess-Stories-Image_From-Bottlenecks-to-Breakthroughs-768x375.webp 768w, https:\/\/hub.octo360.agency\/wp-content\/uploads\/2025\/05\/Sucess-Stories-Image_From-Bottlenecks-to-Breakthroughs-1536x751.webp 1536w, https:\/\/hub.octo360.agency\/wp-content\/uploads\/2025\/05\/Sucess-Stories-Image_From-Bottlenecks-to-Breakthroughs-18x9.webp 18w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2554fd5a elementor-widget elementor-widget-text-editor\" data-id=\"2554fd5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h2><strong>Breve introducci\u00f3n:<\/strong><strong><br \/><\/strong><\/h2>\n<p>TermProtect es un fabricante e instalador l\u00edder de ventanas de PVC, con un equipo de m\u00e1s de 50 profesionales y operaciones en continua expansi\u00f3n.<br data-start=\"255\" data-end=\"258\" \/>En los \u00faltimos meses, el volumen de nuevos clientes y pedidos ha crecido significativamente, generando una mayor carga de trabajo operativo. Al mismo tiempo, los ajustes internos en los equipos de instalaci\u00f3n afectaron a la eficiencia general, lo que provoc\u00f3 un aumento de las incidencias de soporte y una reducci\u00f3n de la capacidad de respuesta.<\/p>\n\n<h2><strong>El problema:<\/strong><strong><br \/><\/strong><\/h2>\n<p>El r\u00e1pido crecimiento provoc\u00f3 tiempos de resoluci\u00f3n m\u00e1s largos para las incidencias de los clientes.<br data-start=\"642\" data-end=\"645\" \/>El equipo de atenci\u00f3n al cliente se vio desbordado, lo que afect\u00f3 tanto a la calidad del servicio como a la reputaci\u00f3n online de la marca. Empezaron a aparecer rese\u00f1as negativas y TermProtect comenz\u00f3 a perder oportunidades de negocio debido a un soporte m\u00e1s lento e inconsistente.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28214331 e-con-full e-flex e-con e-child\" data-id=\"28214331\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e51ac39 elementor-widget elementor-widget-heading\" data-id=\"3e51ac39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Descubre lo que es posible con un CRM m\u00e1s inteligente. Obt\u00e9n una Auditor\u00eda de HubSpot gratuita<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d977dc1 elementor-widget elementor-widget-text-editor\" data-id=\"1d977dc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00bfNo est\u00e1s seguro de si tu configuraci\u00f3n actual est\u00e1 ayudando o perjudicando tu crecimiento? Solicita una auditor\u00eda de CRM gratuita e identificaremos carencias, mejoras r\u00e1pidas y \u00e1reas a optimizar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18345f4e elementor-align-center elementor-widget elementor-widget-button\" data-id=\"18345f4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/hub.octo360.agency\/es\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Solicita tu auditor\u00eda gratuita<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cdace71 e-flex e-con-boxed e-con e-parent\" data-id=\"cdace71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-288a6ff elementor-widget elementor-widget-text-editor\" data-id=\"288a6ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h2><strong>La soluci\u00f3n: Recepcionista con IA + Base de conocimiento integrada<\/strong><\/h2>\n<p data-start=\"886\" data-end=\"1042\">Tras una auditor\u00eda de IA, dise\u00f1amos un plan de implementaci\u00f3n paso a paso para el agente virtual:<\/p>\n<ul data-start=\"1043\" data-end=\"1780\">\n<li data-start=\"1043\" data-end=\"1130\">\n<p data-start=\"1045\" data-end=\"1130\">Integraci\u00f3n inicial fuera del horario laboral y en paralelo durante las llamadas del equipo humano.<\/p>\n<\/li>\n<li data-start=\"1131\" data-end=\"1274\">\n<p data-start=\"1133\" data-end=\"1274\">Creaci\u00f3n de una base de conocimiento estructurada, categorizando con precisi\u00f3n qu\u00e9 incidencias pod\u00eda resolver la IA y cu\u00e1les requer\u00edan intervenci\u00f3n humana.<\/p>\n<\/li>\n<li data-start=\"1275\" data-end=\"1373\">\n<p data-start=\"1277\" data-end=\"1373\">Formaci\u00f3n y calibraci\u00f3n del agente, incluyendo pruebas en entorno real y ajustes continuos.<\/p>\n<\/li>\n<li data-start=\"1374\" data-end=\"1502\">\n<p data-start=\"1376\" data-end=\"1502\">Despliegue activo: el agente comenz\u00f3 a resolver incidencias de nivel simple y medio a trav\u00e9s de su conexi\u00f3n con la base de conocimiento.<\/p>\n<\/li>\n<li data-start=\"1503\" data-end=\"1606\">\n<p data-start=\"1505\" data-end=\"1606\">Para casos complejos, crea autom\u00e1ticamente tickets y los asigna al departamento correspondiente.<\/p>\n<\/li>\n<li data-start=\"1607\" data-end=\"1686\">\n<p data-start=\"1609\" data-end=\"1686\">Monitorizaci\u00f3n continua del rendimiento, la calidad de la interacci\u00f3n y el flujo de tickets.<\/p>\n<\/li>\n<li data-start=\"1687\" data-end=\"1780\">\n<p data-start=\"1689\" data-end=\"1780\">Informes peri\u00f3dicos con resultados medibles y acceso a las grabaciones de las llamadas para el control de calidad.<\/p>\n<\/li>\n<\/ul>\n<h2><strong>Los resultados:<\/strong><strong><br \/><\/strong><\/h2>\n<p data-start=\"1782\" data-end=\"2076\">La integraci\u00f3n del agente de IA en TermProtect ha transformado sus operaciones de atenci\u00f3n al cliente al combinar la automatizaci\u00f3n inteligente con la supervisi\u00f3n humana.<br data-start=\"1945\" data-end=\"1948\" \/>El resultado: mayor eficiencia, una mejor experiencia del cliente y un crecimiento sostenible sin aumentar los costes operativos.<\/p>\n<ul data-start=\"2077\" data-end=\"2491\" data-is-last-node=\"\" data-is-only-node=\"\">\n<li data-start=\"2077\" data-end=\"2193\">\n<p data-start=\"2079\" data-end=\"2193\">Aumento del volumen mensual de incidencias gestionadas y resueltas, con un coste por ticket reducido gracias a la automatizaci\u00f3n.<\/p>\n<\/li>\n<li data-start=\"2194\" data-end=\"2282\">\n<p data-start=\"2196\" data-end=\"2282\">Mayor satisfacci\u00f3n del cliente (CSAT), ya que el equipo humano se centra en los casos m\u00e1s complejos.<\/p>\n<\/li>\n<li data-start=\"2283\" data-end=\"2362\">\n<p data-start=\"2285\" data-end=\"2362\">Optimizaci\u00f3n operativa sin necesidad de aumentar la plantilla ni los costes fijos.<\/p>\n<\/li>\n<li data-start=\"2363\" data-end=\"2491\" data-is-last-node=\"\">\n<p data-start=\"2365\" data-end=\"2491\" data-is-last-node=\"\">Mejora de la reputaci\u00f3n online: despu\u00e9s de cada caso resuelto, la IA env\u00eda autom\u00e1ticamente un correo electr\u00f3nico solicitando una rese\u00f1a positiva en Google.<\/p>\n<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-788522ab e-con-full e-flex e-con e-child\" data-id=\"788522ab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62091f5f elementor-widget elementor-widget-heading\" data-id=\"62091f5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hablemos de estrategia<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73db8432 elementor-widget elementor-widget-text-editor\" data-id=\"73db8432\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Somos una agencia de implementaci\u00f3n de HubSpot, una agencia de automatizaci\u00f3n y una consultora; certificados, con experiencia y centrados en los resultados. \u00danete a las empresas que conf\u00edan en HUB.OCTO360 para impulsar el \u00e9xito de su CRM.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68a1fbf8 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"68a1fbf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/hub.octo360.agency\/es\/demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Reservar una demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"featured_media":3166,"template":"","categories":[17,14,13],"class_list":["post-3233","success_stories","type-success_stories","status-publish","has-post-thumbnail","hentry","category-custom-dashboard-reporting","category-marketing-automations","category-sales-pipeline-optimization"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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continuously expanding operations.In recent months, the volume of new customers and orders has grown significantly, creating a higher operational workload. At the same time, internal [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hub.octo360.agency\/es\/historias_de_exito\/fabricante-instalador-de-windows-50-empleados-ai-implantacion-para-atencion-al-cliente\/\" \/>\n<meta property=\"og:site_name\" content=\"HUB.OCTO360\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-17T22:44:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hub.octo360.agency\/wp-content\/uploads\/2025\/05\/Sucess-Stories-Image_From-Bottlenecks-to-Breakthroughs-scaled.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"939\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hub.octo360.agency\\\/success_stories\\\/manufacturer-installer-of-windows-50-employees-ai-implementation-for-customer-service\\\/\",\"url\":\"https:\\\/\\\/hub.octo360.agency\\\/success_stories\\\/manufacturer-installer-of-windows-50-employees-ai-implementation-for-customer-service\\\/\",\"name\":\"Manufacturer &amp; 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