{"id":3233,"date":"2025-09-01T12:00:18","date_gmt":"2025-09-01T12:00:18","guid":{"rendered":"https:\/\/hub.octo360.agency\/?post_type=success_stories&#038;p=3233"},"modified":"2026-01-17T22:44:58","modified_gmt":"2026-01-17T22:44:58","slug":"fabricant-installateur-de-fenetres-50-employes-mise-en-oeuvre-de-lai-pour-le-service-a-la-clientele","status":"publish","type":"success_stories","link":"https:\/\/hub.octo360.agency\/fr\/success_stories\/manufacturer-installer-of-windows-50-employees-ai-implementation-for-customer-service\/","title":{"rendered":"Fabricant et installateur de fen\u00eatres | 50+ employ\u00e9s | Mise en \u0153uvre de l'IA pour le service \u00e0 la client\u00e8le"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"3233\" class=\"elementor elementor-3233\" data-elementor-post-type=\"success_stories\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c0d946d e-flex e-con-boxed e-con e-parent\" data-id=\"2c0d946d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da7f052 elementor-widget elementor-widget-text-editor\" data-id=\"da7f052\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Client :<\/strong> Termprotect (Fabricant - fen\u00eatres et portes en PVC)<br \/><strong>R\u00f4le :<\/strong> DIRECTEUR G\u00c9N\u00c9RAL<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-919c161 elementor-widget elementor-widget-image\" data-id=\"919c161\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"939\" src=\"https:\/\/hub.octo360.agency\/wp-content\/uploads\/2025\/05\/Sucess-Stories-Image_From-Bottlenecks-to-Breakthroughs-scaled.webp\" class=\"attachment-full size-full wp-image-3166\" alt=\"Termprotect - CRM Hubspot Agency\" srcset=\"https:\/\/hub.octo360.agency\/wp-content\/uploads\/2025\/05\/Sucess-Stories-Image_From-Bottlenecks-to-Breakthroughs-scaled.webp 1920w, https:\/\/hub.octo360.agency\/wp-content\/uploads\/2025\/05\/Sucess-Stories-Image_From-Bottlenecks-to-Breakthroughs-300x147.webp 300w, https:\/\/hub.octo360.agency\/wp-content\/uploads\/2025\/05\/Sucess-Stories-Image_From-Bottlenecks-to-Breakthroughs-1024x501.webp 1024w, https:\/\/hub.octo360.agency\/wp-content\/uploads\/2025\/05\/Sucess-Stories-Image_From-Bottlenecks-to-Breakthroughs-768x375.webp 768w, https:\/\/hub.octo360.agency\/wp-content\/uploads\/2025\/05\/Sucess-Stories-Image_From-Bottlenecks-to-Breakthroughs-1536x751.webp 1536w, https:\/\/hub.octo360.agency\/wp-content\/uploads\/2025\/05\/Sucess-Stories-Image_From-Bottlenecks-to-Breakthroughs-18x9.webp 18w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2554fd5a elementor-widget elementor-widget-text-editor\" data-id=\"2554fd5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h2><strong>Pr\u00e9sentation rapide :<\/strong><strong><br \/><\/strong><\/h2>\n<p>TermProtect est l'un des principaux fabricants et installateurs de fen\u00eatres en PVC, avec une \u00e9quipe de plus de 50 professionnels et des activit\u00e9s en constante expansion.<br data-start=\"255\" data-end=\"258\" \/>Au cours des derniers mois, le volume de nouveaux clients et de nouvelles commandes a augment\u00e9 de mani\u00e8re significative, cr\u00e9ant une charge de travail op\u00e9rationnelle plus importante. Dans le m\u00eame temps, des ajustements internes au sein des \u00e9quipes d'installation ont affect\u00e9 l'efficacit\u00e9 globale, entra\u00eenant une augmentation des incidents de support et une r\u00e9duction de la capacit\u00e9 de r\u00e9ponse.<\/p>\n\n<h2><strong>Le probl\u00e8me :<\/strong><strong><br \/><\/strong><\/h2>\n<p>La croissance rapide a entra\u00een\u00e9 un allongement des d\u00e9lais de r\u00e9solution des incidents avec les clients.<br data-start=\"642\" data-end=\"645\" \/>L'\u00e9quipe du service client s'est retrouv\u00e9e d\u00e9bord\u00e9e, ce qui a eu un impact sur la qualit\u00e9 du service et sur la r\u00e9putation en ligne de la marque. Des critiques n\u00e9gatives ont commenc\u00e9 \u00e0 appara\u00eetre et TermProtect a commenc\u00e9 \u00e0 perdre des opportunit\u00e9s commerciales en raison de la lenteur et de l'incoh\u00e9rence de l'assistance.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28214331 e-con-full e-flex e-con e-child\" data-id=\"28214331\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e51ac39 elementor-widget elementor-widget-heading\" data-id=\"3e51ac39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez tout le potentiel d\u2019un CRM plus intelligent. Profitez d\u2019un audit HubSpot gratuit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d977dc1 elementor-widget elementor-widget-text-editor\" data-id=\"1d977dc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Vous doutez que votre configuration actuelle favorise vraiment votre croissance ? Demandez un audit CRM gratuit : nous mettrons en \u00e9vidence les failles, les gains rapides et les pistes d\u2019optimisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18345f4e elementor-align-center elementor-widget elementor-widget-button\" data-id=\"18345f4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/hub.octo360.agency\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demandez votre audit gratuit<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cdace71 e-flex e-con-boxed e-con e-parent\" data-id=\"cdace71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-288a6ff elementor-widget elementor-widget-text-editor\" data-id=\"288a6ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h2><strong>La solution : R\u00e9ceptionniste IA + Base de connaissances int\u00e9gr\u00e9e<\/strong><\/h2>\n<p data-start=\"886\" data-end=\"1042\">\u00c0 la suite d'un audit de l'IA, nous avons \u00e9labor\u00e9 un plan de mise en \u0153uvre de l'agent virtuel, \u00e9tape par \u00e9tape :<\/p>\n<ul data-start=\"1043\" data-end=\"1780\">\n<li data-start=\"1043\" data-end=\"1130\">\n<p data-start=\"1045\" data-end=\"1130\">Int\u00e9gration initiale en dehors des heures de travail, et en parall\u00e8le pendant les appels de l'\u00e9quipe humaine.<\/p>\n<\/li>\n<li data-start=\"1131\" data-end=\"1274\">\n<p data-start=\"1133\" data-end=\"1274\">Cr\u00e9ation d'une base de connaissances structur\u00e9e, classant pr\u00e9cis\u00e9ment les incidents que l'IA peut r\u00e9soudre et ceux qui n\u00e9cessitent une intervention humaine.<\/p>\n<\/li>\n<li data-start=\"1275\" data-end=\"1373\">\n<p data-start=\"1277\" data-end=\"1373\">Formation et \u00e9talonnage des agents, y compris des tests en environnement r\u00e9el et des ajustements continus.<\/p>\n<\/li>\n<li data-start=\"1374\" data-end=\"1502\">\n<p data-start=\"1376\" data-end=\"1502\">D\u00e9ploiement actif : l'agent a commenc\u00e9 \u00e0 r\u00e9soudre des incidents simples et moyens gr\u00e2ce \u00e0 sa connexion \u00e0 la base de connaissances.<\/p>\n<\/li>\n<li data-start=\"1503\" data-end=\"1606\">\n<p data-start=\"1505\" data-end=\"1606\">Pour les cas complexes, il cr\u00e9e automatiquement des tickets et les attribue au service appropri\u00e9.<\/p>\n<\/li>\n<li data-start=\"1607\" data-end=\"1686\">\n<p data-start=\"1609\" data-end=\"1686\">Contr\u00f4le continu des performances, de la qualit\u00e9 de l'interaction et du flux de tickets.<\/p>\n<\/li>\n<li data-start=\"1687\" data-end=\"1780\">\n<p data-start=\"1689\" data-end=\"1780\">Des rapports p\u00e9riodiques avec des r\u00e9sultats mesurables et l'acc\u00e8s aux enregistrements des appels pour le contr\u00f4le de la qualit\u00e9.<\/p>\n<\/li>\n<\/ul>\n<h2><strong>Les r\u00e9sultats :<\/strong><strong><br \/><\/strong><\/h2>\n<p data-start=\"1782\" data-end=\"2076\">L'int\u00e9gration de l'agent d'IA chez TermProtect a transform\u00e9 ses op\u00e9rations de service \u00e0 la client\u00e8le en combinant l'automatisation intelligente avec la supervision humaine.<br data-start=\"1945\" data-end=\"1948\" \/>R\u00e9sultat : une plus grande efficacit\u00e9, une exp\u00e9rience client am\u00e9lior\u00e9e et une croissance durable sans augmentation des co\u00fbts op\u00e9rationnels.<\/p>\n<ul data-start=\"2077\" data-end=\"2491\" data-is-last-node=\"\" data-is-only-node=\"\">\n<li data-start=\"2077\" data-end=\"2193\">\n<p data-start=\"2079\" data-end=\"2193\">Augmentation du volume mensuel d'incidents g\u00e9r\u00e9s et r\u00e9solus, avec une r\u00e9duction du co\u00fbt par ticket gr\u00e2ce \u00e0 l'automatisation.<\/p>\n<\/li>\n<li data-start=\"2194\" data-end=\"2282\">\n<p data-start=\"2196\" data-end=\"2282\">Augmentation de la satisfaction des clients (CSAT) car l'\u00e9quipe humaine se concentre sur les cas les plus complexes.<\/p>\n<\/li>\n<li data-start=\"2283\" data-end=\"2362\">\n<p data-start=\"2285\" data-end=\"2362\">Optimisation op\u00e9rationnelle sans augmentation du personnel ou des co\u00fbts fixes.<\/p>\n<\/li>\n<li data-start=\"2363\" data-end=\"2491\" data-is-last-node=\"\">\n<p data-start=\"2365\" data-end=\"2491\" data-is-last-node=\"\">Am\u00e9lioration de la r\u00e9putation en ligne : apr\u00e8s chaque cas r\u00e9solu, l'IA envoie automatiquement un courrier \u00e9lectronique demandant une \u00e9valuation positive sur Google.<\/p>\n<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-788522ab e-con-full e-flex e-con e-child\" data-id=\"788522ab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62091f5f elementor-widget elementor-widget-heading\" data-id=\"62091f5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Parlons strat\u00e9gie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73db8432 elementor-widget elementor-widget-text-editor\" data-id=\"73db8432\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous sommes une agence de mise en \u0153uvre de HubSpot, une agence d'automatisation et une agence de conseil - certifi\u00e9e, exp\u00e9riment\u00e9e et ax\u00e9e sur les r\u00e9sultats. Rejoignez les entreprises qui font confiance \u00e0 HUB.OCTO360 pour conduire leur succ\u00e8s CRM.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68a1fbf8 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"68a1fbf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/hub.octo360.agency\/fr\/demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une d\u00e9monstration<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"featured_media":3166,"template":"","categories":[17,14,13],"class_list":["post-3233","success_stories","type-success_stories","status-publish","has-post-thumbnail","hentry","category-custom-dashboard-reporting","category-marketing-automations","category-sales-pipeline-optimization"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Manufacturer &amp; Installer of Windows | 50+ Employees | AI Implementation for Customer Service - HUB.OCTO360<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hub.octo360.agency\/fr\/histoires_de_succes\/fabricant-installateur-de-fenetres-50-employes-mise-en-oeuvre-de-lai-pour-le-service-a-la-clientele\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Manufacturer &amp; Installer of Windows | 50+ Employees | AI Implementation for Customer Service - HUB.OCTO360\" \/>\n<meta property=\"og:description\" content=\"Client: Termprotect (Manufacturer &#8211; PVC windows and doors)Role: GENERAL MANAGER Quick Intro: TermProtect is a leading manufacturer and installer of PVC windows, with a team of over 50 professionals and continuously expanding operations.In recent months, the volume of new customers and orders has grown significantly, creating a higher operational workload. At the same time, internal [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hub.octo360.agency\/fr\/histoires_de_succes\/fabricant-installateur-de-fenetres-50-employes-mise-en-oeuvre-de-lai-pour-le-service-a-la-clientele\/\" \/>\n<meta property=\"og:site_name\" content=\"HUB.OCTO360\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-17T22:44:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hub.octo360.agency\/wp-content\/uploads\/2025\/05\/Sucess-Stories-Image_From-Bottlenecks-to-Breakthroughs-scaled.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"939\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hub.octo360.agency\\\/success_stories\\\/manufacturer-installer-of-windows-50-employees-ai-implementation-for-customer-service\\\/\",\"url\":\"https:\\\/\\\/hub.octo360.agency\\\/success_stories\\\/manufacturer-installer-of-windows-50-employees-ai-implementation-for-customer-service\\\/\",\"name\":\"Manufacturer &amp; 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