Customer Support, Supercharged.
Deliver Better Service with HubSpot’s Service Hub.
Turn customer support into a growth engine. With HubSpot Service Hub, you can centralize tickets, scale support, and improve satisfaction with automation and insights — all implemented by Octo360, your certified HubSpot partner for seamless onboarding and optimization.
Personal walk through and demo
What Our Clients Say, Real Stories, Real Results
Core components of Hubspot Service
Help Desk & Ticketing
Track, prioritize, and resolve customer issues in one place. Service Hub’s intuitive ticketing system ensures no request gets lost and your team can manage workflows with speed and accuracy.
Knowledge Base
Reduce ticket volume and empower customers to self-serve with a customizable, SEO-friendly knowledge base that’s easy to update and track.
Live Chat & Conversational Bots
Engage customers in real time or scale support with chatbots. Capture queries, route tickets, and resolve basic questions 24/7 — all within your CRM.
Customer Feedback Surveys
Measure satisfaction at every step with CSAT, NPS, and custom surveys. Gather actionable feedback and close the loop with automation.
Service Analytics Dashboard
Monitor support metrics, agent performance, ticket resolution times, and customer satisfaction from a unified, customizable dashboard.
Customer Portal
Give clients visibility into their own tickets and communication history. Build trust and transparency while reducing inbound follow-ups.
Playbooks for Service
Standardize how your team handles requests with guided scripts, troubleshooting flows, and support SOPs available inside each ticket.
Ready to Build a Scalable Support Machine?
Let’s transform your service processes into a customer satisfaction engine with HubSpot Service Hub.
Why Work with the Service Hub and Octo360?
Deliver Outstanding Customer Experiences, Consistently
HubSpot Service Hub brings your support tools — tickets, knowledge base, live chat, surveys — into one clean, connected workspace. No more juggling platforms or losing context. We design your support workflows to reduce friction and respond faster.
At Octo360, we tailor your setup to match your service processes. From ticket pipelines to automation, we ensure every customer gets consistent, high-quality support — whether they’re chatting in or filing a ticket.
Automate the Repetitive. Focus on the Exceptional.
Using workflows, bots, and ticket routing rules, Service Hub allows your team to focus where it matters most: solving problems. We configure automations that eliminate delays and ensure the right agent handles each case.
Our goal isn’t just implementation. We’re here to optimize performance. From CSAT improvement strategies to lifecycle support automation, Octo360 helps you deliver fast, human-centric service at scale.
Make Smarter Decisions with Real-Time Service Data
Get clear visibility into resolution times, ticket volumes, customer feedback, and agent performance. With dashboards that tell the full story, your support leadership can proactively identify bottlenecks and training gaps.
We’ll build dashboards tailored to your KPIs — whether it’s first response time or CSAT by agent. With Octo360’s setup, you don’t just track support — you improve it.
Curious if Your Support Experience Is Holding You Back?
Get a free Service Hub audit to uncover friction, fix gaps, and unlock automation opportunities that boost satisfaction and efficiency.
Frequently Asked Questions (FAQs)
What is HubSpot Service Hub?
HubSpot Service Hub is a customer service platform that helps businesses manage and scale their support operations. It centralizes ticketing, live chat, knowledge base, feedback surveys, automation, and reporting into one intuitive workspace — fully connected to your CRM.
How is Service Hub different from HubSpot CRM?
While HubSpot CRM focuses on contact management and sales, Service Hub is purpose-built for post-sale support. It adds powerful features like ticketing, CSAT/NPS feedback, knowledge base, chatbots, and support automation — making it ideal for teams focused on customer success and retention.
What’s included in your Service Hub onboarding?
Our onboarding covers everything: ticket pipeline setup, automation flows, live chat integration, knowledge base creation, survey implementation, custom reports, and team training. All built around your support process and performance goals.
Can you help migrate our support system to HubSpot?
Absolutely. We manage migrations from tools like Zendesk, Freshdesk, Intercom, and Help Scout. We’ll clean, map, and import your data and ensure your team transitions smoothly to Service Hub.
How long does onboarding take?
Most Service Hub implementations take 3 to 6 weeks, depending on complexity. We work in sprints to ensure your team gets value quickly while supporting a smooth rollout.
Do you offer training and post-onboarding support?
Yes! We provide live training sessions, documentation, and ongoing optimization support. As your business evolves, we refine workflows, build new automations, and help your team stay ahead.
What if we only need support setup — not the whole CRM?
That works perfectly. We offer modular onboarding packages, so you can implement just the Service Hub or expand later. We tailor our work to your business needs.
Why choose Octo360 over HubSpot's direct onboarding?
With Octo360, you get hands-on consulting, deeper customization, and proactive service improvement — not just a checklist setup. We’re a certified HubSpot agency with a proven track record of making CRMs work for real teams.