Smarter Customer Service. Happier Customers.
Empower Your Support Team with HubSpot’s Service Hub.
Deliver exceptional service with a fully optimized HubSpot ticketing system, smart automation workflows, and real-time customer insights. As a HubSpot certified agency and trusted HubSpot implementation partner, we configure your HubSpot Service Hub to scale support, speed up resolution time, and boost satisfaction — effortlessly.
Personal walk through and demo
Octo 360 is a HubSpot-accredited GOLD partner with proven experience in delivering large-scale, complex implementations and optimizations of the HubSpot platform.
What Our Clients Say, Real Stories, Real Results
Benefits of Implementing Service Hub with a HubSpot Partner
Custom Ticketing System & Support Pipelines
We design and implement tailored pipelines using HubSpot support tools and the HubSpot ticketing system, customizing SLAs, priorities, and automation to match your unique process. With a certified HubSpot CRM agency by your side, your support team always knows what to do — and when.
Self-Service Knowledge Base & Customer Portal
Empower your customers with a fully branded help center powered by the HubSpot Knowledge Base. Reduce inbound support volume by allowing users to find answers on their own — all while tracking engagement, feedback, and performance.
Automated Workflows for Faster Resolutions
Let automation handle the busywork. From auto-assigning tickets to escalations and surveys, we build intelligent HubSpot automation for customer service that improves response times and internal productivity — all guided by an expert HubSpot solutions partner.
Discover how Service Hub can transform your support experience
Book a Free Discovery Call with a HubSpot Certified Agency
Why Work with Octo360?
Unify Customer Data Across Sales, Marketing, and Service
With CRM-powered support, your agents get full context — from past purchases to open deals — through seamless HubSpot Service Hub and CRM integration. This is what working with a HubSpot CRM agency looks like: connected data, personalized service, and faster resolutions.
This unified view empowers your team to respond more effectively, anticipate customer needs, and resolve issues faster — all while delivering a more human and consistent experience across every channel.
Boost Team Collaboration & Accountability
We configure shared inboxes, task assignments, and collaborative notes within HubSpot support tools to keep your team in sync. No more lost tickets or miscommunication — just aligned service with the power of a certified HubSpot implementation agency.
Everyone knows who’s doing what and when. Tasks are assigned clearly, progress is visible, and your entire team stays coordinated — even across departments or time zones.
Track KPIs and Improve with Every Interaction
Gain real-time visibility with custom dashboards in the HubSpot Service Hub. Monitor metrics like response time, CSAT, and resolution efficiency to continuously optimize your support — with the guidance of a proven HubSpot solutions partner.
This means you’re not just solving problems — you’re improving your processes. Over time, this leads to better customer experiences, stronger loyalty, and a service team that performs at its best.
See What’s Possible with a Smarter CRM. Get a Free HubSpot Health Audit
Not sure if your current setup is helping or hurting your growth? Request a free CRM audit and we’ll identify gaps, quick wins, and areas to optimize.
What is HubSpot Service Hub?
What exactly is included in HubSpot onboarding?
HubSpot Service Hub is a powerful customer support platform that helps businesses manage tickets, automate workflows, offer self-service support, and measure customer satisfaction — all within the HubSpot CRM.
What’s included in your HubSpot Service Hub setup?
As a HubSpot implementation agency, we handle full configuration of your HubSpot ticketing system, custom pipelines, automation workflows, SLA settings, reporting dashboards, and integrations with your CRM and communication tools.
How can HubSpot support tools improve my customer service team?
HubSpot support tools give your team real-time visibility into every customer interaction, assign tasks automatically, and reduce time spent on manual processes — all while improving resolution times and satisfaction scores.
Can you help us build a knowledge base using HubSpot?
Absolutely. We implement a fully branded HubSpot knowledge base and customer portal, allowing users to resolve common issues on their own while reducing your inbound ticket volume.
How does HubSpot automation for customer service work?
We create smart workflows that automate ticket routing, follow-ups, escalation rules, satisfaction surveys, and internal alerts — giving your agents more time to focus on high-value interactions.
What makes you a qualified HubSpot CRM agency?
We are a certified HubSpot CRM agency and HubSpot solutions partner, which means we’ve been vetted and approved by HubSpot to provide expert implementation, training, and long-term support for all Hubs — including Service.
Can HubSpot Service Hub integrate with my current CRM or tools?
Yes. As a HubSpot certified agency, we handle all integrations with your existing systems — whether it’s a sales CRM, live chat tool, email provider, or project management platform.
How long does it take to implement HubSpot Service Hub?
Implementation typically takes 2–4 weeks, depending on the size of your support team and complexity of your setup. We tailor the timeline to your business needs and ensure your team is fully trained.
Can you help us with reporting and customer service KPIs?
Yes. We create dashboards that track CSAT, ticket response time, resolution time, first-touch success, and more — giving you full visibility to optimize your service strategy.
What are the benefits of working with a HubSpot solutions partner for Service Hub?
A HubSpot solutions partner like us ensures your Service Hub is implemented correctly, customized to your workflow, and aligned with your business goals — so you get ROI faster and scale more efficiently.